Agentforce Voice

Voice Agent Scorecard

Score a voice-agent call recording.

Drop an audio file

OGG, WEBM, M4A, MP3, or WAV, up to 200 MiB and 30 minutes.

File format affects coverage

Stereo gets the full grade when the caller is on one channel and the agent is on the other.

Mono still scores with reduced coverage; wait time is excluded from the grade.

Don't upload production or customer recordings. Use test/sample audio only.